LuckPay is committed to providing a seamless and satisfactory experience to our users. We understand that grievances may arise, and we have established a Grievance Redressal mechanism to address and resolve such concerns promptly.

How to Lodge a Grievance:

If you have a grievance, you can contact us through the following channels:

• Email: Send an email to our Grievance Redressal Officer at sales@luckpay.co with a clear description of the grievance.

Grievance Redressal Officer:

LuckPay has appointed a Grievance Redressal Officer to oversee the grievance resolution process. You can reach out to the Grievance Redressal Officer through the provided contact email.

Timelines for Resolution:

We strive to address and resolve grievances at the earliest. Our commitment is to acknowledge your grievance within a fair number of business days.

Escalation:

If you are dissatisfied with the resolution provided by our Grievance Redressal Officer, you may escalate the matter to our higher authorities. Please send an email to sales@luckpay.co with details of the grievance and the resolution provided.

Feedback:

We value your feedback on our grievance redressal process. If you have any suggestions or comments, please feel free to share them with us at sales@luckpay.in

Review of Policies:

LuckPay regularly reviews and updates its Grievance Redressal Policies to ensure their effectiveness. Any changes to these policies will be communicated on our website.

We appreciate your cooperation in adhering to these Grievance Redressal Policies, and we assure you of our commitment to resolving grievances efficiently.